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Question

How to check your plan and request payment.

  • May 22, 2025
  • 2 replies
  • 10 views
C
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I am an individual user and cannot figure out what plan I am currently using.

Where can I find my plan?
And when will the payment billing occur?

I am Japanese. 
I use Google Translate tool.
Please understand.

    2 replies

    C
    Forum|alt.badge.img

    Hi Ayumi, 

    Welcome to the Box Community, I'm happy to help!

    If you want to see your complete account details including your account type, you may go to your Account Settings > Account menu. 

    As I have checked, I see that your profile in this post is linked to a Personal Lite account, which is the Free version of Box. The account billing page you are looking for is only accessible to those with paid Box subscription, and should you decide to upgrade your Box, you will be able to access it here.

    Let me know if you have questions and I will do my best to help!

    Regards,

    C
    Forum|alt.badge.img

    To France

    Hello, France.

    Thank you for your detailed explanation.
    I was very worried because I had received a high bill when I used another cloud storage service.

    Thank you for your continued support.

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