Skip to main content
Question

How to change the email adress if i have not access to the email ?

  • May 22, 2025
  • 2 replies
  • 21 views

Forum|alt.badge.img
Thank you all . I loose the right to access to the email With which i opened the account . How to modify the password ?

2 replies

Forum|alt.badge.img

Hi there, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information. 
 
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
 
Thanks for your patience!

Forum|alt.badge.img

Hello my old email provider closed them mail @gmx.us service and I can not recover my password. I was used the not more existing mailaddress as an forward so I have my signup mail to indent me as the right owner. Please advice me what can I do with my account to change the contact email address which is the login name and get a recovery link for my password which seems to be expired. 

Many thanks in advance