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How to change my email address when there is no administrator

  • May 23, 2025
  • 2 replies
  • 40 views
C
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Set up this Box account about 6 years ago.  It is an individual account and a 50GB limit.  I am trying to change my email address to my new email address across the board.  Emails and notifications to my new email and access through my Iphone, Ipad and computers using the new email address.

All help in accomplishing this is greatly appreciated.

Regards,

Charles

 

    2 replies

    C
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    Hi Charles, 

    Welcome to the Box Community!

    I understand that you need help in changing the Primary email address associated to your Box account, I'm happy to help!

    You would need to link your new email as an additional email into your Box and then you'll have the option to make it the Primary email of your account. Here's how:

    1. Go to the user's profile (Initials)
    2. Click Account Settings
    2. Under Account tab, scroll down and find the following settings:

    • Click Link Personal Email.
    • Enter your new email address and click the Save button.
    • An email verification will be sent to the new address you entered. Click the verification link sent to your new the email to confirm.
    • Once your new email is linked and verified, you will have the option to "Make it Primary".
    • After making your new email address your primary, you will then be able to remove the old email address.

    If you have any questions, please let me know and I will do my best to help you!

    Regards,

    C
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    Thank you very much for your help. I now have all 5 devices (2 Apple and 3 W10) operating under my new email.

    Best wishes in the new year - 2023

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