Skip to main content
Question

How to actually contact Support

  • May 23, 2025
  • 2 replies
  • 22 views
C
Forum|alt.badge.img
Seems absurdly impossible to add or change email address for account. Although the site says everything is operational I keep getting errors when attempting to add a simple email and switch it to my primary address. Is there an actual viable route to contact support? Thanks!

    2 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    I opened a new ticket so we can assist with your issues adding/changing your email address. Someone from Product Support team will get in touch as soon as possible. 

    Thanks for posting! 

    C
    Forum|alt.badge.img

    Hello,

    I am having the same issue. I need to change the admin/primary email address and have spend WAY to much time looking for a path that would allow me to and only finding paths that do not.

    Please open a ticket asap!

    803548528 Did you get help?

     

    Terms & ConditionsAccessibility statement