How to access monthly files like before (a few days ago)

Hi there, 

Welcome to the Box Community!

From what I can see on my end, it looks like you are under a free account and reports is not available for your type of account. You may check this article for reference: https://support.box.com/hc/en-us/articles/4415010860435-Using-Reports

Thanks!

But we could access reports before.  This does not make sense.  2 years ago, we were instructed to change my account to a lite account.  That was done and I could access the reports.  What do I have to do get access to reports? Pay a monthly fee?  Why now?

I went to Admin console to try to see listing of reports and download but had no luck on trying to get admin status.