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Question

How do you contact billingÉ

  • May 22, 2025
  • 4 replies
  • 75 views
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I want to update my information - error.

I want to upgrade my package - error.

Frustrated.

    4 replies

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    Hi Aileen, 

    Welcome to the Box Community!

    I'm so sorry for the trouble in updating and upgrading your account. I see that we’ve already addressed both issues via ticket with Billing and have reached out to you. Please reach back out if you have questions and if there’s anything else we can assist with.

    Regards,

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    How do I contact billing

     

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    Hi John, 

    Welcome to the Box Community!

    You may reach out to Box billing team at billing@box.com or if you have a paid subscription, you may submit a ticket here while logged in to your account.

    Thanks for reaching out and let us know how else we can help!

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    Hello Billing Team, is it possible to request credit for 1x seat (I just missed the auto renewal date 2 May, I deleted 1 user today), please?

     

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