How do I reactivate my account?

Hi ​@twincomjohn, 

Welcome to Box Community, and we will assist regain your Box access. 

Upon checking, you are correctly receiving emails from Box and please try to generate a new password reset email via  https://app.box.com/reset.

Please keep in mind, 

• Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
• If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
• Also, check your spam folder in your email client for this email.

Hope it helps! Please don’t hesitate to reply if you need additional assistance.