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Question

How do I reactivate my account?

  • February 9, 2026
  • 1 reply
  • 43 views
T

I cannot sign to my account.  When I ask to reset the password, I never receive an e-mail to reset it.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • February 10, 2026

    Hi ​@twincomjohn, 

    Welcome to Box Community, and we will assist regain your Box access. 

     

    Upon checking, you are correctly receiving emails from Box and please try to generate a new password reset email via  https://app.box.com/reset.

     

    Please keep in mind, 

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

    Hope it helps! Please don’t hesitate to reply if you need additional assistance. 

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