Skip to main content
Question

How do I create a support case?

  • May 23, 2025
  • 2 replies
  • 97 views
Forum|alt.badge.img

My Box isn't working and I was told to create a support case, but all I can find is old posts about people with the same problem. Is there really no direct support anywhere?

 

    2 replies

    Forum|alt.badge.img

    Hi Jon, 

    Welcome to Box Community and glad to assist! 

    Can you tell us more regarding your Box issue? 

    We'd love to further assist! 

    Forum|alt.badge.img

    I wish I knew what my Box issue was/is. I got the following message a couple of days ago:

    BOX3_BtlleJX5TyqdTJVZSr5HHQ.png

    However, going through the steps in "this article" (https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder) didn't seem to help. Nevertheless, I currently have "box" at the top of my screen, and when I click on it, I get the following:

    BOX3_IIVXRVzuCZSgrCGSt2jadg.png

    so it looks like maybe Box is working again. Is this a logical conclusion? I know I'm not providing much helpful information, but I'm kind of confused as to what is happening.

    Terms of ServiceAccessibility statement