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Question

How do I change to ACH payment method

  • May 22, 2025
  • 2 replies
  • 46 views

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When I try to change my payment method the only option is credit card, I don't see how to change to ACH

2 replies

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Hi William,

Welcome to the Box Community!

This would be something our Billing team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

Thanks for your patience!


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Hi France, please forward the response to my e-mail too, please. Thank you.