My colleague is facing an issue that he can't use 2FA because he changed his mobile phone (changed phone number). Forum suggested it needs to submit case in BOX Support. I want to know how to submit case in BOX Support.
Question
How can I submit a case to resolve issue
Hi there,
Welcome to the Box Community!
I suggest that your colleague sign in to Support.box.com > Support > Contact Support in order to submit a case.
If the issue is 2FA then needs to choose "Login" in the drop-down.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.