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Question

How can I stop Box from automatically saving a file, it keeps on going!

  • May 27, 2025
  • 4 replies
  • 19 views

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I have updated a file, then saved it, got an error message, but since then the file keeps saving again once I switch on the computer. Because of the error, it copies the file to my desktop. Since I do not know how to stop this, it keeps adding files to my deskptop!

How do I handle this?

4 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Henk,  

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an njmcdirect eye out. 

Thanks for posting!

I also face this problem. I create ticket but no answer received. Please help!


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

hxc01J8SCTDNN7YJ75EMNZBY9S91E.png


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

See the above screenshot, which shows the automatic saving action at the bottom right, and the file error message in the center of the image. The problem is not solved, and this keeps on going!

I also replied with the attached file yesterday, but this does not seem to have reached you, since the Box status says Awaiting Response. 

I hope you can help me out switching off the automatic saving setting.

 

 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I am having the exact same problem- see photo below.  Could someone help me figure out how to get this "saving" notification to go away?  I have tried adjusting my notifications but there isn't an option for saving. I can close it but it recurs every time I turn my computer one

qsc01JBC94R6QKKK4FAKEKR4WFHX8.png