I placed files/folder in BOX.COM and the person said, that they do NOT see the files/folders that I am seeing on my side. How can I check this ?
Hi Neil,
Welcome to Box Community and glad to help!
You may want to check the following,
- Did you succesfully uploaded the file on a shared folder? If not, make sure you've invited the user.
- Did you confirm with your colleague if she/he's looking at the same exact folder where your files were uploaded?
- Is the user currently accessing the folder in his/her local box folder or through box.com? Can you ask him/her to use the latter?
Hope it works!
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