I used to have this option under My Requests and it's not available any longer.
Thanks, Ben
Question
How can I open a support ticket?
Hi Ben,
Welcome to Box Community and glad to assist!
When you log in your account to support.box.com it's now under Account & Billing> Contact Support.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.