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Question

Hilariously compounding Box issues

  • May 23, 2025
  • 2 replies
  • 78 views
Forum|alt.badge.img

I'm trying to give enough info to be helpful - so bare with me :-)
* Just upgraded to OSX 13.1
* BUG#1 As part of first login get a Box popup that says it failed to upgrade to latest version and asks if it can send logs to Box .... sure, why not help the developers.
* BUG#2  to send Logs and it comes back with being unable to send the logs - please open a support case and has a link to https://support.box.com .... ok why not
* Click on link and it opens in Firefox and asks to Login 
* BUG#3 on LogIn and same page appears. - a little digging and it appears that Box.com page has 13 potential trackers that Privacy Badger blocks and 8 that Ghostery blocks, clearly not a safe place so open a separate Chrome browser and login,
* UXFAIL#4 That link now has a busy page with lots of images and videos and options except for the one that Box itself sent you there to do - i.e. "If you do not have an open support case with Box, please create one here so someone can follow up with you." 

OK - give up 4 bugs/UXfail in, post a forum post (which is an option on that link), and hope the old version still works with OSX 13.1

    2 replies

    Forum|alt.badge.img

    Hi Mitra,

    Welcome to the Box Community! I'm happy to help.

    Are you able to logout to Box Drive? Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.
     
    You can check this article to know more about logging out on Box Drive.

    Box Drive can also auto-update when it launches. If Drive detects that an update is available while it is starting up, it automatically applies the update without requiring any action on your part. This auto-update feature became available as of v2.2.

    1. To install the update, in the system notification, click Update Now. If you have closed the notification or missed it, you can navigate to the search menu by clicking the Box icon in your menu bar or by using the keyboard shortcut Ctrl + Option + Cmd + Space.
    2. From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update. Box Drive then prompts you to close any open Box Drive files and proceed with the update.

    Best,

    Forum|alt.badge.img

    Yes - I was able to get it to update, the second time it worked.- it was probably a Bug in Box's update connected to the reboot being a fresh OS upgrade. 

    BUT .... you missed the point of this post, which was the three other problems encountered while trying to report the bug. 

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