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Hi my files are only about 16GB in total but Box is indicating I'm using up almost 22GB of storage.

  • May 23, 2025
  • 1 reply
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There's about 6GB of storage that is unaccounted for. I hope someone can help resolve this for me. I see in the previous post that Box Support can run some script to correct this issue. Hoping someone can help with it.

Regards.

    1 reply

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    Hi Tinesh,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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