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Question

Help with Salesforce Setup

  • June 20, 2025
  • 1 reply
  • 101 views
S

I am having issues with Box and my integration with Salesforce.  I am not happy with the lack of support or information that was provided.   I would like to cancel the upgrade and go back to the level we were at.  I have been trying to create a ticket but not able to. 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • June 20, 2025

      Hi ​@sem_admin_888, 

      Welcome to Box Community!  We understand you’ve chosen to go back to your old subscription, and we’re glad to assist. 

       

      Could you tell us more about the issue with Box for Salesforce? I can go ahead and open a ticket that way, a member from Box Product Support team could look into this.

       

      Meanwhile, if your decision to downgrade is final, please contact our Cancellations team via cancel@box.com. 

       

      We’d love to hear back from you, and have a wonderful weekend! 

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