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Help with account auto renewal and departed admin

  • May 23, 2025
  • 1 reply
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We have just had a charge to a company credit card which was set up by an employee who no longer works for the organisation.  We have no account details, copies of invoices or any information on renewal.  How do I speak to someone about the renewal charges and cancelling the account?

    1 reply

    Forum|alt.badge.img

    Hi Julie, 

    Welcome to Box Community and glad to help! 

    You may contact our Billing team about your payment query using billing@box.com.  

    Thanks for posting! 

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