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Question

Help to switch 2FA to use my phone# instead of authentication tool

  • May 23, 2025
  • 1 reply
  • 12 views
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Hello,
Good morning.  My PC had a hard reset and all the authentication tooling setup were deleted.  And the Box.com set up was there too; I don't have a way to re-setup the authenticator.  
Can you help remove the 2FA from my account so that I can switch it to use my phone/sms authentication instead?

Let me know if you need my info, I will send them once you're ready to update my account.  Thank you!

Thanks,
Jhonard Garcia

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I am have created a ticket for you and kindly check your Inbox for updates. 

    Thanks!

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