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Question

Help support problems with 2FA

  • May 27, 2025
  • 2 replies
  • 10 views
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Dear Support Team,

My Japanese colleague attempted to access the system, but when trying to log in, a 2FA window appeared. Our support team has been waiting for the 2FA email, but it hasn't arrived. We have already reset the password, but the issue persists and access is still not possible.

Please send an email to rectify this issue urgently to okuda@atac.co.th.

Thank you very much.
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    2 replies

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Nuttaphon, 

    Welcome to Box Community and glad to assist!

    Our support team can only help address your MFA issue by contacting us using your affected Box account. 

    Using the Box email you're having issue with, please open your ticket. 

    Thanks for posting! 

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Thank you for your support.
    The case can be closed. The user can now enter.


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