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Question

Help Please. Sync cannot connect to Box

  • May 22, 2025
  • 1 reply
  • 76 views
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I get the errror message that Box Sync cannot connect to Box. I did everything it said to do, plus I created a support ticket. Support gave me instruction to disable T-1, using Internet Explorer. I told them I don't have Explorer; I use a Mac and use Safari. They answered that IE is the browser to use with Microsoft. Obviously they didn't understand when I said I have a MAC. I have deleted Box Sync and reinstalled it several times. It doesn't help. Box Sync is not only not connecting, it's inoperable. It doesn't open at all. When I click on it I just get the error message that Box Sync is unable to connect to Box.

    1 reply

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    Hi Michele, 

    Welcome to the Box Community!

    Are you encountering the same issue as described in this article?: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box 

    If yes, can you try the steps provided in the above article to see if that will resolve the issue on your Mac computer when using Box Sync?

    Let me know how it goes and if you are still having issue!

    Best,

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