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Help - new to Box Business and struggling with setting up user

  • November 4, 2025
  • 1 reply
  • 14 views
L

I am trying to add a new user and keep getting error message and have not found any way around it or a support chat box or a phone number to call for help.  Get the user failed and the popup box saying “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.” and the little yellow ! that says “Email already used in a Box account but not associated with an enterprise”    Which is exactly why I am trying to invite this user to join.  (Ps, the user I’m trying to invite is my boss so please help)

    1 reply

    J
    • Jill
    • Community Manager
    • November 4, 2025

    Hi ​@LPatrick,

     

    Welcome to Box Community and glad to help!

     

    To proceed on adding and inviting this user to join your enterprise, kindly follow the steps below:

    • Navigate to Admin Console

    • Click on Add Users from the upper-right corner

    • Choose Add Users Manually

    • Enter user details, please enter the user's email address in lowercase

    • Click on Save

    • A pop-up message that the account already exist may appear, please ignore but click on the OK button

    • Continue to click on SAVE for the invite to go through

     

    This will send the user an email invite as well as a message in their Box account that they've been invited to join your Box enterprise account. Once the user accepts the invite they will be rolled into the enterprise. More information here: 1 user failed to be added" Message When Adding Managed User

     

    Hope it helps!

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