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Help - Missing Files

  • May 22, 2025
  • 2 replies
  • 37 views
C
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Hi there - We have folders that use to have files in them that are now missing.  Neither of us deleted anything.  Can you please help.

    2 replies

    C
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    Hi Marc,

    Welcome to the Box Community!
     
    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Bin-- you can also review this article for more details on this process: 
    https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash
    Is the content in another user's trash?If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files.
    If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash.
    I still can't find my files. If you still can't find your files, then one of the following might be true:
    • Was the folder a shared folder in which you collaborated with others? If so, the owner of the folder could have removed your access to the content. In this case you’ll need to contact the folder owner and ask to be re-invited.This person will need to re-invite you to the folder using the email address associated with your Box Account.
    • The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise. 
    • The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected.
    Hope this helps. 
    C
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    Same thing happened to me, looks like Box has a serious technical issue that they have no idea about. All of my stuff disappeared, then resynced itself to cause duplicates, which I then deleted, which then deleted the originals too. Look in the Trash, hopefully you find them.

    Time to leave Box I think.

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