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Question

HELP ME TO RECOVERY STORAGE CAPACITY

  • May 23, 2025
  • 3 replies
  • 79 views
Forum|alt.badge.img

I had uploaded some data to my account with quota full 50GB storage.  Till now I'm looking to replace the data so I deleted the old data.  When I finished deleting all but the memory did not recover to the original "0GB used of 50GB".  Please help me get my 50GB back in hopes that the same situation doesn't happen again.  Thanks admin.

    3 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help!

    I have run the script to correct your files and folders count. You can go ahead and check box.com/login> Account Settings> Used storage to see that changes have been made. 

    Hope it helps, happy weekend! 

    Forum|alt.badge.img

    It worked well. Thank you!

    Forum|alt.badge.img

    Hello,

    I can't upgrate my box application process, can you give me any suggestion. error message is " Your account needs further verification, please submit a ticket at support.box.com." 

    Thanks

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