Hi!
I am not normally a user of Box but I just got a job with a wedding photo and video agency ( I am a wedding photographer and videographer with my own company). They use and only use Box I guess. I AM IN A SHARED FOLDER WITH THEM. I DON’T KNOW ABOUT THEIR ACCOUNT BUT I JUST HAVE THE MOST BASIC FREE ACCOUNT. I had a 10 hour wedding with hundreds of video files. I AM ABOUT TO BE FIRED BECAUSE I HAVE TAKEN SO LONG TO UPLOAD. I HAVE TWO FILES LEFT AND THEY WILL NOT GO.
IT IS NOT MY INTERNET, MY LAPTOP, MY HARD DRIVE. ALL MY FILES ARE MOV VIDEO FILES. I CANT CONVERT THEM BECAUSE THE IMAGE QUALITY AND BIT RATE WONT COMPARE AND CANT TRIM THEM.
File 1 is a MOV IS ABOUT 30 MINUTES LONG 4K 60 FPS AND 43,800,350,129 bytes (43.8 GB on disk)
File 2 is a MOV IS ABOUT 4 MINUTES LONG 4K 60 FPS AND 8,823,976,051 bytes (8.82 GB on disk)
SUPPOSEDLY THEY HAVE ALWAYS USED BOX AND WITH EVERYONE ELSE HAS NEVER HAD ANY ISSUES LIKE THIS. YESTERDAY I LITERALLY BABYSAT THE 2 FILES WATCHING AND WAITING FROM ~9 AM TO 2 AM THIS MORNING AND ONLY GOT TO 12% AND 47% RESPECTIVELY AND THEN AT 2 AM IT ERRORED OR MAYBE THE PAGE REFRESHES EVERY NIGHT SOMETIME IN BETWEEN MIDNIGHT AND 3 AM AND I LOSE IT. MOST OF THE PERCENTAGE HAPPENS IN BETWEEN 4 PM AND 10 PM. THIS HAPPENS DAILY SINCE I GOT HOME FROM THE WEDDING. SOMETIMES FILES STOP AT 100% AND THEN APPARENTLY AREN’T UPLOADED. I HAVE GOTTEN SOME ERRORS BUT MOSTLY THATS WITH THE LAST 300+ FILES OVER THE LAST 7 DAYS OR SO. PLEASE HELP ME THIS IS MAKING ME LITERALLY SICK.
My personal company (not the one I am contracted with) IT department says it is Box. Personally I can edit and work with these files fine. I have lost days of my own work and tons of sleep but these are my last two (out of ~350 and my reputation, sanity and someone’s wedding memories are on the line. PLUS for every day that I am “LATE” uploading I lose more money from my contract and can end up being charged. I AM ALREADY DOWN 400 DOLLARS. I COULD END UP BEING CHARGED THOUSANDS OF DOLLARS. I AM ALREADY ALMOST DONE EDITING MY VERSION OF THE TOTAL 3.5 HOURS OF VIDEO FILES SINCE I STILL OWN IT AND USE IT FOR MARKETING AFTERWARDS.
They have said to contact support but I can’t find a phone number or chat. I have offered days ago other immediate ways like iCloud links, private YouTube or private gallery links or even mailing hard copies would have been much faster. They are based in CA, I am in WI but I would have preferred driving it to them over using Box so far. I can’t believe how much trouble I am having with something so simple and have tested it out and work with these files all the time.
PLEASE respond. IT IS 8:42 CST TUESDAY APRIL 21 2026