Skip to main content
Question

Help: Incorrect space used

  • May 23, 2025
  • 1 reply
  • 3 views
C
Forum|alt.badge.img

Hi,

My account reports incorrect space for my account. Could you please run the the script to fix the issue?

Thank you so much!

R.

    1 reply

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. For more information about this scenario, please check this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks!

    Terms of ServiceAccessibility statement