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HELP - have remote apt later today and doc can't see anything in folder I shared!

  • May 23, 2025
  • 1 reply
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On my side, I see the folder I created a month ago and the 2,000+ imaging files in them I shared w/ my surgeon.  I also see his pic saying its shared w/ him.  He says he sees the folder but nothing in it.  So I re-shared the folder and he said it looks the same and that I just "shared the Box invite".  I have waited MONTHS for this apt and he NEEDS to see this imaging.  What do I do? is there a support # I can call??? Thanks

    1 reply

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    HI Jana,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Best,

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