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Question

HELP. Cannot find a way to contact support

  • May 22, 2025
  • 5 replies
  • 35 views
C
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Very close to switching providers as my team continues to experience issues with Box.com and when I try to contact support, it's nearly impossible.

  1. My files are not downloading this morning 
  2. When I try to "Open >> Powerpoint", nothing is opening

This is an urgent issue as we have client deliverables.  Can someone please urgently help me?

    5 replies

    C
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    Hi Cynthia,

    Welcome to the Box Community! 

    I went ahead and created an internal ticket for you to get this issue addressed. 
     
    Please check your email for details and updates from our team.
     
    Best regards,
    C
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    Hi Cynthia, 

    Welcome to the Box Community!

    For your reference, should you need to submit a support ticket and see the available support channel base on your type of account, please go to this page and make sure that you are logged in to your Box account.

    Thanks for your reaching out and stay safe!

    C
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    Some downloads open some do not I get box errors all the time I have to open these files business depends on it I want a person to talk too and to assist me ASAP. 

    C
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    I am on the free trial and I cannot find out how to get to support to see how to get folders online to sync to the app on my cell phone.  If I cannot get an answer I will totally not pay for this service.  This is my first day and I am seeing awful support in the community.  Not a good sign 

     

    C
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    I just paid for 4x business plus accounts today and I have no support options other then community, is this normal?

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