Good morning everyone, I have a big issue with my Box Accompt, I tried to contact the support service a thousand time, but nobody answer, if someone can help me I joins to this message the email I send them this morning explaining my situation, If any of you have a number, an email in French or English, please send it to me. Thank you so much community.

Hello,

I am extremely frustrated with Box’s customer service. It is completely unacceptable that I cannot reach reliable support while facing a critical issue.

I manage eight restaurants, and all our essential documents are stored on Box. Yesterday, User B attempted to remove User A, who was the original creator of the account (Account ID: B01451963). Since this action, we have completely lost access to all files from the past 10 years.

We have already checked the Trash folder, but no files are visible. This is a major operational issue, as we rely on these documents daily.

I have tried to contact your support by phone and through your website, but no one is responding. This is an unacceptable situation for a business that depends on its data. I am requesting an immediate call from your technical support team to resolve this issue as soon as possible.

You can reach me at <personal information-redacted> as soon as you receive this message. If I do not receive a response promptly, I will be forced to escalate this matter to higher management and publicly report the lack of responsiveness from your customer service.

I expect an urgent resolution.

Best regards,

Clementine GOINEAU

LA BOITE NOIRE