Hello, I am not getting the SMS alerts to authenticate my account. Please advise who to contact to trouble shoot and correct.

Hi Richard, 

Welcome to Box Community and I’m here to help!

Note that we've removed your email address and mobile number in this post to keep you data private and secured. 

Also, I can see that you're already working with our Product Support team via email. Rest assured that our team will keep in touch and please keep an eye to your email. 

Thanks for posting!