I am unable to download items also noticed I now have a box asking me to upgrade my plan but I am using an enterprise account
Hi there,
Welcome to the Box Community!
If you are encountering problems downloading files from your Box account, we recommend you try
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer or network
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
- Disabling any plugins on your browser
Thanks!
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