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Question

Having issues

  • May 27, 2025
  • 2 replies
  • 7 views

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Lately, I have been facing a lot of issues with the box on both the desktop and the app, it doesn't download the folder, and making the available option wouldn't work properly.

Do assist me here.

2 replies

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Hi there,

Welcome to Box Community and glad to assist! 

Before we troubleshoot, can you confirm your Operating System and current Box version?

We'd love to further assist! 


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This happens in my s24 ultra running android 14 one ui 6.1
The folders don't load and downloading to a local drive is also seems impossible.
I have delated and installed the app or cleared all data and cache but no luck.