Having Issue with Opening files in box

Hi there, 

Welcome to the Box Community! 

For me to check, may I please have a screen recording on how are you opening the file? You may use the app below to record your workflow: 

http://screencast-o-matic.com/home

Looking forward in assisting you.

Good morning! Regrettably, I am unable to provide a recording of my attempts to open the files due to security concerns. However, I can share with you a detailed description of the step-by-step process that I am undertaking in my efforts to open the files.

1-Open web browser sign in and go to the IDR TA working space.

2-open case work

3- Pod case work

4-click federal single line dispute

5-Go to A1 pod

6-Go to federal single line dispute again. But file is blank

Thank you! problem solved..