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Question

Haven't received additional 10GB for downloading mobile app

  • May 22, 2025
  • 1 reply
  • 18 views
C
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I downloaded your mobile app for my android phone, and have not received my additional 10GB of space for my account. Please help.

    1 reply

    C
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    Hi Randy,

    Welcome to the Box Community! I'm happy to help.

    I understand that you have not received the additional storage for downloading and installing the Box mobile app. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this with you.

    Best Regards,

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