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Question

Half my storage is gone but I have no files stored

  • May 23, 2025
  • 1 reply
  • 15 views

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I have a 10GB account. I have two of the default folders from BOX in there, both of which are empty.

My trash is empty and has been for over a week, but 5.4GB is used somehow. Seems like this is a common issue too since I've found a few forum posts with the same problem. 

Please fix my account so I can get some things uploaded here. Thanks.

1 reply

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Hi Stan,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!