I have a google gsuite account and my email address has changed. When I try to login to my box.com account, I get an error saying I need to use the old email address which is no longer possible.
How can i fix this or delete the account so i can start over?
Hi
Welcome to Box Community, and we’ll help with your login error!
I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for posting and we look forward in getting this sorted out very soon!
Hello
I also have the same case. My company changed my email address. now i cannot sign in to my box, even when i reset password, it still requires a sign in using google.
i’m getting this message afterwards:
“We found an issue with your account
Going forward, Box will require that your Google account address matches your Box account address “
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.