Hello! I am new to Groups, and I just created one to share a specific folder and permissions level to certain users. I initial created it just fine with about 140 users. However, after the fact I am attempting to add in a user - the system tells me that they've been added, but when I navigate to the overview of the group, the user count did not increase. When I go to the members list of the group and search for the user, they are now gone.
Thoughts on this?
Hi Peter,
Welcome to the Box Community!
Have you tried this on another browser? I would also suggest to clear your browser's cache and then try adding new users in the group again, and see if it'll make any difference.
If the issue persist, I highly suggest reaching out to our product support team by clicking on the “Contact Support” link just above this page while logged in our support page to submit a new ticket. This may require some account specific information to solve it.
Best,
Hi France,
Thank you for your input. I tried this with another browser just now, without success. Do you think it would make any difference if I'm a co-admin, instead of "the" admin? I'll make sure a new ticket is submitted to try and figure this out. Thank you!
Hi Peter,
Yes, your role as co-admin could be another factor. Is the person you are trying to add also another co-admin or just a regular managed user?
If it's another user that is a "co-admin", I'm afraid this is expected, you can't add your co-admin in a group.
Have you checked on these articles for the permissions of a co-admin, this may be relevant to your problem with the next steps!
Best,
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