Skip to main content
Question

Google sign‑in loop issue

  • October 8, 2026
  • 1 reply
  • 14 views
  • Translate All

Hello, I am stuck in a sign-in loop for google sign-in. My gmail account has been upgraded from free to pro, changed the email but now it is impossible to sign in into Box. There is an infinite loop. I remove box from google for sign in and reset box password and the error/loop keeps happening. When I try to sign in into box with everything removed and reset, the connection gets remade by box and the loop continues. I am unable to login or get support please help.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • October 8, 2026

    Hi ​@TataMark, 

    Welcome to Box Community, and we’re glad to assist in resolving your Google account login loop! 

     

    Thank you for giving us the full scope of this issue, and sorry to hear that you’ve already gone to updating your primary email but that doesn’t seem to work either. I also reviewed your profile and it appears that you’ve already submitted a support case. 

    Please keep an eye out, a member from the Box Product Support team is working to get this sorted out soon. 

     

    Thanks for posting! 

    Translate
    Terms of ServiceAccessibility statement