Hello, everyone at our organization are only able to edit files for 20-30 seconds before getting stuck at a Trying to reconnect screen. Anyone have any ways to fix this?
We are using an enterprise account.
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Hi Michael,
Welcome to Box Community and glad to help!
To fix your error with Google Sheets,
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step
- Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
- Restart your machine.
Hope it works!
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