I have shared two Excel sheets with one of my colleagues. She complained today that one sheet shows 3 options for opening the sheet. But the other sheet is only showing to open in an online Excel sheet. It is not showing to open the sheet in Google Sheets. I tried it and the same is happening with me as well.
Question
Google Sheet is not opening
Hi Tahira,
Welcome to Box Community and glad to help!
Kindly try these steps to possibly fix the issue:
- Try a different browser, machine and network connection.
- Clear the user's browser's cache and cookies.
- Make sure that the used browser's up to date. https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support
- Restart your machine.
Hope it works!
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