Hi Maggi,
Welcome to Box Community and happy to assist!
Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.
Thanks for posting!
Hi Maggi, I'm having this same issue! It's very annoying, as it doesn't even take me to the right section of the document in the new tab... Did you ever manage to resolve it? Help would be much appreciated!
Ashley - I was never able to get a clear answer or solution to this issue. I agree it's quite frustrating! I'm sorry I can't be more help.