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Question

gmail login failure

  • May 27, 2025
  • 1 reply
  • 24 views

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Hi, 

I used to log into my Box account through social login (using my google account). However, I cannot log in with that method after changing my gmail address. It says my current email address should match my old email address which is no longer being used.     

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Juhyeon,

Welcome to Box Community! 

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!