I’m a new “Business Plus” account holder for a small Mac-based law firm. I’ve had a heck of a time getting our firm’s files uploaded to Box’s servers. The “sales person” I’ve been working said “go to support.box.com and start a trouble ticket and Support will help you.” I’ll be damned if I can figure out how to do that. How do I get someone at Box Support to contact me regarding my connectivity issues?
Question
Getting the attention of Box Support folks
I’m a new “Business Plus” account holder for a small Mac-based law firm. I’ve had a heck of a time getting our firm’s files uploaded to Box’s servers. The “sales person” I’ve been working said “go to support.box.com and start a trouble ticket and Support will help you.” I’ll be damned if I can figure out how to do that. How do I get someone at Box Support to contact me regarding my connectivity issues?
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Hi
Welcome to Box Community, and we will assist you in resolving your connection issue!
Looks like you are uploading files to Box and for more context, we just have a couple quick questions,
- Are you uploading files in Box.com when this issue occurred?
- Please send us a screenshot of your error message
It’ll be a lot helpful if you could answer our questions, and we look forward to your reply!
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