Hi Kirsten,

Welcome to Box Community and glad to assist! 

To change your primary email address, you should start by adding a secondary email address.

To add an email address:

1. 
   

   Log in to 'box.com' and navigate to your Account Settings.

   
   


2. 
   

   Scroll down to Login and Email Addresses and click Link Personal Email

   
   


3. 
   

   A new pop-up window will appear, please re-select Link Personal Email

   
   


4. 
   

   Enter a valid email address.

   
   


5. 
   

   Click Save.

   
   

An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

To make a secondary email address your primary email address:

• Click Make Primary next to the email address you want as your primary email address.

Thanks for posting! 

Thank you!