Skip to main content
Question

Getting error message `password_reset_required`

  • May 22, 2025
  • 2 replies
  • 43 views
C
Forum|alt.badge.img

Hello Team.

 

we are using box node sdk and trying to access user content like files or folders. we are observing that for some of the users the API calls are failing with error `password_reset_required`. My understanding is that this is happening if the user has not activated their account yet but wanted to know if there is any other case where we can get this error message so that I can return a appropriate error message back from my integration

 

Thanks

JItendra Vishwakarma

***number removed for privacy***4

 

    2 replies

    C
    Forum|alt.badge.img

    Hey , 

     

    We'd like to take a closer look at your account. Please open a case at support.box.com so we can further assist! 

     

    Best, 

    Kourtney 

    C
    Forum|alt.badge.img

    Hi Kourt,

     

    Thanks for revert back,we have open case at support.box.com with ticket Id 1810885.

     

    Thanks

    Swapnil G

    Terms of ServiceAccessibility statement