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Question

Getting an error when trying to link a personal email

  • May 27, 2025
  • 2 replies
  • 85 views
Forum|alt.badge.img

There was an error while trying to add *email* to your account.

 

I am trying to link a new personal email, but Box is giving me this error. The help article tells me to reach staff, but I am not sure how to do that. 

 

Thanks.

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist!

    Can we confirm your error while trying to link your email address? Kindly attach your screenshot in the forum. 

    We'd love to further assist! 

    Forum|alt.badge.img

    Hey, thanks for your reply.

    The issue has been resolved. I believe there is a 24hr cooldown for changing emails, and that is what was preventing me from changing emails.

    Thanks!

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