Getting an error after sign competed

Question

Hello,I have subscribed under free plan to check the services and features, so when clients sign the file and completed then getting an email with *An error occurred while processing the signature request. Please initiate a new signature request.*Please advise ASAP.Thank you!Shailesh Patel

Rona Box · Answer

Hi ​@RightPlace,Welcome to Box Community, and we’re glad to help with your sign error.Did you check if this is a browser specific error? Here’s how to check:Could you sign the document and use your alternate browser?Clear your browser’s cache and cookies.Make sure you’re using a supported browser.Restart your machine.Hope it helps, and please let us know how it goes!

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