My colleague is unable to reset her password - would you be able to assist please? Her e-mail address is She is having trouble accessing Box.
Question
Getting a e-mail reset password
Hi Andrei,
Welcome to Box Community and I’m here to help!
Note that we've removed the user's email address from this post to keep the user's details private and secured.
If you're having trouble receiving the password reset email, you can always generate a new one here. Also, here's our recommended troubleshooting steps to address your issue with notifications.
Hope it helps!
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Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.