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Question

FW: These folders contain files whose retention policies are expiring within 14 days.

  • August 13, 2026
  • 1 reply
  • 11 views

As the title says, we are getting these alerts but upon inspection we are unable to locate any files that are going to be expired.

We’ve had these alerts in the past and were able to successfully locate and extend the folders and files as they had a symbol on their row saying it is set to expire, but in this case there are no icon/indication of these files are set to delete despite receiving this alert last week and a follow up to it this week.

Would appreciate any feedback asap as we have some files that are set to be expired in a week or perhaps even sooner.

1 reply

  • Community Manager
  • August 13, 2026

Hi ​@Richmond Pharmacology,

 

Welcome to Box Community!

 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!