Our FTP credentials looks to have changed when we use updraft to upload site files to our box account.
updraft is saying it needs a captcha from box. are you able to assist with this at all? 
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Hi there,
Welcome to Box Community and glad to help!
We've created a new case and a member of our team will contact you through email, please keep an eye out.
Thanks for posting!
We have not received any email from your support regarding this matter. We need this resolved please.
I am just poking this conversation as I am now seeing this error message in Filezilla.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.