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From somewhere on 17th of February there is a massive upload we didn't do.

  • May 27, 2025
  • 1 reply
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We can not find what happend to our box and why it stopped synchro. From somewhere on 17th of February there is a massive upload we didn't do.
 
We removed a lot of files and on our PC it shows less than 60GB space used, yet nothing is changing and we still can not upload/synchro anything new.  Could you please help to sort this out?

    1 reply

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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi Laura, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 


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